Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions apply to every booking, reservation and visit to Vipcasinolic, and to any use of this website. By booking a room, submitting an enquiry, or entering the property, you agree to be bound by them. If you do not accept these terms, please do not make a booking or use the site.

We may update these terms from time to time to reflect changes in law, regulation or how we operate. The version in force at the time of your booking is the one that governs your stay. Material changes affecting existing bookings will be communicated to you directly.

2. Eligibility and Age Requirements

Guests must be at least twenty-one years of age to book a suite, access the gaming floor, or stay overnight in any of our high-roller rooms.

• Valid government-issued photo identification showing date of birth is required at check-in.
• Guests refused entry on age grounds will not receive a refund for third-party costs.
• We may refuse service to anyone we reasonably believe is intoxicated, using prohibited substances, or attempting to circumvent responsible play measures.
• Self-exclusion and cooling-off requests, once registered with us, remove your right of access for the stated period.

3. Bookings, Rates and Payment

A booking is confirmed only when we have issued a written confirmation and, where required, received a deposit. Rates quoted at the time of confirmation are fixed in the currency stated and include applicable taxes and the resort fee unless explicitly noted otherwise.

Payment terms vary by package. Standard suites require card authorisation on arrival. Extended stays and penthouse residences require a refundable deposit, the amount of which is stated in the booking agreement. We accept major credit cards, debit cards through approved processors, and bank transfer for larger bookings.

Where a credit line has been agreed for gaming, it is separate from the room account and is governed by a signed credit agreement. Cash or card play at the cage requires no credit arrangement.

4. Guest Conduct and Property Rules

Our guests stay quiet, follow staff instructions, and treat the property with care. To keep it that way, the following apply at all times:

• Smoking is limited to designated areas and suite balconies. Indoor smoking triggers a cleaning fee covering a full ozone treatment.
• Photography and recording are prohibited on the gaming floor and in private salons; phones are stored in trays during play.
• Damage to suites, furniture or equipment will be charged at cost of replacement or repair.
• Bringing unregistered guests overnight without notice is a breach of the booking and may result in immediate termination.
• Harassment of staff or other guests is grounds for removal without refund.

5. Liability and Disclaimers

We take reasonable care to keep the property safe, but we are not liable for loss or damage to personal belongings unless caused by our own proven negligence. A safe is provided in every suite, and we strongly recommend using it for valuables, watches and documents.

We do not guarantee that the website will be uninterrupted or free of errors. Content is provided for general information and may change without notice. To the extent the law allows, our total liability for any claim arising from a booking is limited to the amount you paid for that booking. Nothing in these terms limits liability that cannot be limited by law, including for fraud or personal injury caused by negligence.

6. Cancellation, Law and Contact

Cancellation terms are set out in our Refund Policy, which forms part of these Terms and Conditions. Where the two documents differ, the Refund Policy governs cancellation and refunds specifically.

These terms are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Disputes will first go through good-faith discussion with our management, and only afterwards to the courts of the province if needed. If any part of these terms is found unenforceable, the rest remains in effect. For any question about these terms, contact us using the details on our contacts page.