Contact VipcasinolicOne desk, one answer, no phone trees
Write to us and a real person on the guest relations desk replies within four working hours, seven days a week. Whether it is a suite enquiry, a credit line question, a private table request or a note about a past stay, the person who answers your message is the person who handles it to the end. There is no queue, no ticket number, and no follow-up survey.
Ways to reach us
The guest relations desk is the fastest route for bookings and general questions. For urgent matters on the night of your stay, the floor host who greeted you is the right person to call.
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Address 1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada
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Phone +1 604 329 1874
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Email vipcasinolic@gmail.com
Three ways to talk to us
Each channel serves a different need. Pick the one that matches what you are trying to do, and you will get a faster, more useful answer.
Email the desk
Best for suite enquiries, credit line questions, past stay notes, corporate invoices and anything you want answered in writing. Send to vipcasinolic@gmail.com and expect a reply within four working hours.
Call the floor
Best for urgent matters, same-night table reservations, and anything about the evening's play. The floor phone runs from 10:00 to 04:00 daily, and extends for guests already on the property after that.
Speak to a host
Best for guests who want a named contact through the entire stay. Mention that you want a host assigned when you write, and we will confirm the name and direct line before you arrive.
Say what you need, and we will handle it
The form below goes straight to the guest relations desk. Give us the dates, the suite or service, and roughly what you want from the trip. We do not need a full itinerary, just enough to check availability and confirm a rate.
- Reply within four working hours, seven days a week
- A real person reads every message, no auto-replies
- Your details stay with the guest relations team
- No payment details needed until you confirm
Office hours and response times
We keep one rule about timing: if you write to us, you get a reply the same day or the next morning. Nobody sits on an unanswered message for four days.
Guest relations desk
Monday to Sunday, 09:00 to 21:00 Pacific. Email and phone both answered during these hours. Messages that arrive after 21:00 are answered the following morning.
Front desk
Open 24 hours, every day of the year. For guests already staying with us, this is the faster route for anything from extra towels to amend a booking date.
Floor and tables
Open daily from 10:00 to 04:00, matching provincial gaming hours. Table reservations and credit reviews handled only during these hours, not before.
Responsible play support
Available on the floor at all times the venue is open. Self-exclusion requests can be made in person at the gaming concierge desk, effective immediately and without explanation.
1818 Cornwall Avenue, Kitsilano
We sit on the north side of Cornwall Avenue, between the harbour and Fourth Avenue, in the Kitsilano neighbourhood of Vancouver. The public entrance and the private guest entrance are on separate sides of the tower. Public guests use the front doors on Cornwall; guests with a suite reservation use the private entrance on the north side, marked with a single brass plaque and nothing else.
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By car Ten minutes from downtown via Burrard or Granville Bridge. Two-car secure parking available under the second tower for penthouse guests.
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From the airport Thirty-five minutes by private transfer from YVR. Transfers are included with Extended Play stays and the Full Week Residence, and available to any guest as a paid add-on.
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Public transport Route 2 and route 32 stop at Cornwall and Vine, a two-minute walk from our front door. We do not offer a shuttle from the SkyTrain.
Who handles what
If you know which part of the property you need, you can address your message directly to that team. It saves a relay and gets you to the right person sooner.
Handled by the guest relations desk during office hours. Ask about the Royal Casino Suite, the Presidential High-Roller Penthouse, availability, calendar holds, deposits and add-ons. This is the right desk for anything related to booking a room, whether for one night or an extended season.
Handled by the gaming concierge desk, open from 10:00 to 04:00. Ask about credit line reviews, table limits, tournament entry, private salon reservations, and self-exclusion or cooling-off periods. Credit line applications received before 15:00 Pacific are usually reviewed the same day, subject to completing the checklist we send.
Handled by the hospitality team through the front desk, on a 24-hour basis. Ask about in-suite dining, private chef arrangements, dietary requirements, and any of the bundled packages on our price page. Dietary and allergy information noted here applies to the entire stay, so please mention anything serious when you first write.
Handled directly by management, not the guest relations desk. Write to the main email with the subject line "Press" or "Partnership" and your message will be routed the same day. We respond to all legitimate press enquiries and are happy to discuss the property on the record. We do not participate in affiliate or advertising arrangements.
Handled by management within five working days. Feedback on a past stay, formal complaints, and any data protection request under the GDPR or Canadian privacy legislation all go to the same inbox. For a data request, we will verify your identity before acting, and we do not charge a fee for a reasonable request. Details of what we hold and how long we keep it sit in the Privacy Policy.
Quick answers to common questions
If your question is here, it might save you the wait. If it is not, send it anyway and we will answer directly.
See Full RatesFour working hours on average, seven days a week during office hours. Messages received between 21:00 and 09:00 are answered the following morning, and enquiries about same-night play should go through the floor phone instead.
Yes. Call the number listed on this page during office hours and you will speak to a person on the guest relations desk, not an automated system. If the desk is busy, leave your name and number and the same person will call you back within the hour.
No. Vipcasinolic is a strictly 21+ venue, and this applies to every suite, including the standard rooms where the floor is not directly accessed. Guests under 21 cannot stay on the property, and ID is checked at the private entrance for everyone arriving.
We will always pass your request to the scheduling team, and we accommodate it whenever they are on shift during your stay. We cannot guarantee a particular person on a specific date, because rosters are built a month ahead and shifts occasionally change at short notice.
Come to the gaming concierge desk in person during floor hours. Self-exclusion and cooling-off both take effect immediately, without explanation, and remain in force for the period you choose. We do not ask why, and we will not try to talk you out of it. If it is easier, mention it in writing first and we will arrange a time and a private space for the conversation.
Include the booking reference and the dates in your message, and route it to the feedback team. We review every past stay note within five working days and reply to all of them, including the critical ones. Feedback on the floor and on the suites goes to the relevant director, and anything that needs a policy change gets escalated to management.
Reading before you write
Two pieces from our editorial desk that answer many of the questions we receive on this page, and save you a phone call.
Why High-Roller Suites Are the New Normal in Vancouver
How the high-roller suite became the reason a lot of guests pick one property over another on the west coast, and what that shift looks like from our floor.
Read the piece
A Practical Guide to Responsible Play at a Casino Hotel
Three practical steps you can set up before your stay, written for guests who plan to enjoy the floor and go home with their evening intact.
Read the pieceOne last thing before you write to us
Vipcasinolic is a licensed gaming venue in British Columbia, and every guest staying with us or entering the floor must be at least twenty-one years old and able to show government-issued photo identification on request. This applies to every booking, every guest, every night, without exception and without apology. Our licence depends on that policy and we do not bend it, no matter how long you have been staying with us. Gaming here is entertainment, not a way to cover a shortfall, not an investment, and not a solution to a difficult month. If you are writing to us because play has stopped feeling like entertainment for you or for someone close to you, tell us plainly in your message and we will handle it with the priority and discretion it deserves. Every member of staff on the floor is trained to recognise the signs of play that has gone past the plan, and every one of them is instructed to act, even when it costs us revenue for the evening. That instruction comes from the owners, not from a compliance manual, and it is not negotiable.
We also want to be straight about how we handle your information. Everything you send through the form on this page, or by email, or say on the phone, goes to the guest relations desk and is handled under our Privacy Policy. We do not sell data, we do not share it for marketing, and we do not run affiliate arrangements behind your back. Cookies on this site are explained in the Cookie Policy. The rules of your stay, including what we charge for what, sit in our Terms & Conditions and Refund Policy. Company registration data, gaming licence references, and the official name of the operating entity appear in our Legal Information section. If you want to speak to a real person before committing to anything, call the number on this page and ask for the guest relations lead. You will not be bounced to a call centre. If you would rather read more about the property before booking, our About page explains how we work and why we have deliberately stayed small.
Write to us and let us handle it
Whether you are booking your first stay or planning your twentieth, one message is enough to start. We will come back with availability, a rate, and someone who can answer the rest.