Refund Policy

1. Scope of This Policy

This Refund Policy covers cancellations, date changes and refunds for accommodation bookings made directly with Vipcasinolic, including standard suites, extended stays, penthouse residences and paid add-ons such as airport transfers and private chef service. It forms part of our Terms and Conditions.

Bookings made through third-party travel platforms are subject to that platform's own cancellation terms, and we cannot override them. If you booked elsewhere and want to cancel, contact that provider first.

2. Standard Cancellation Windows

Cancellation charges depend on how far ahead of arrival you cancel. Unless your booking confirmation states otherwise, the following windows apply:

• Seven or more days before arrival — full refund of any deposit, minus a small administrative fee where one is stated in your confirmation.
• Between two and six days before arrival — fifty percent of the first night is retained as a late cancellation charge.
• Less than forty-eight hours before arrival, or no-show — the first night and any non-refundable add-ons are charged in full.
• Peak weeks and tournament dates — a longer cancellation window of fourteen days may apply to specific rooms, and this will be clearly marked at the time of booking.

3. Deposits and Credit Balances

Where a refundable deposit was taken for an extended stay or penthouse residence, it is returned in full if you cancel within the applicable window and leave the property in reasonable condition. Deposits are refunded to the same payment method used, and never in cash unless that was the original form of payment.

Gaming credit balances are handled separately and are not part of the accommodation deposit. Amounts drawn against a credit line remain payable regardless of cancellation timing, in line with the signed credit agreement. Cash and chip transactions are settled at the cage and cannot be reversed after you leave the floor.

4. Refund Timelines and Method

We process approved refunds within five working days of the cancellation being confirmed in writing. Banks and card issuers then take their own time to post the amount, typically five to ten business days for card payments and up to fifteen for international bank transfers.

Refunds are always issued to the original payment method. We cannot redirect a refund to a different card, account or third party, as that would breach anti-fraud and anti-money-laundering rules. If the original method no longer exists, we will agree an alternative with you in writing before proceeding.

5. Changes, Force Majeure and Exceptions

You may move a booking to new dates once, free of charge, provided you request the change at least seventy-two hours before arrival and the new dates fall within twelve months. Differences in rate between the two bookings will be charged or refunded as applicable.

If travel is prevented by an event outside your control and ours, such as a government travel ban, a natural disaster or a public health order, we will offer either a full credit valid for twelve months or a refund of the accommodation portion, whichever you prefer. This does not apply to individual flight cancellations or personal schedule changes.

6. How to Request a Refund

To cancel or request a refund, contact us in writing using the details on our contacts page, and quote your booking reference. A telephone call alone is not enough to trigger a cancellation, though it is a useful way to start the conversation.

We confirm every cancellation in writing with the charge applied and the amount to be returned. If you disagree with a charge, tell us within fourteen days and we will review the file with management before the dispute goes any further. Refunds under this policy interact with our Privacy Policy where personal data is involved in the review process.