Legal Information
Vipcasinolic publishes every policy that affects our guests in plain language, so you can see exactly how we handle bookings, data, cookies, refunds and the legal side of running a licensed casino hotel in Vancouver, Canada. This page is the full reference for Legal Information and forms part of the wider agreement between you and Vipcasinolic whenever you stay with us or use vipcasinolic.net.
1. Company Identification
This website vipcasinolic.net is operated by Vipcasinolic, a licensed hospitality and gaming venue registered in British Columbia, Canada. Our registered address and contact details are published on our contacts page and on every booking confirmation we issue.
Where a registration number, licence reference or tax identifier appears in our footer or booking documents, it is the correct identifier for the entity you are dealing with. If you see an outdated number anywhere, tell us and we will correct it promptly.
2. Gaming Licensing and Regulatory Compliance
All gaming activity at our venue takes place under a valid gaming licence issued by the provincial regulator. We operate strictly within the conditions of that licence, which include:
- Age verification for every guest before floor access, with no exceptions.
- Anti-money-laundering and source-of-funds checks for larger transactions.
- Accurate record keeping audited by the regulator and by independent accountants.
- Cooperation with regulators on any investigation they open.
House rules, table limits and hours are displayed on the floor and can change in line with regulatory instruction. Where the regulator's direction conflicts with anything else we publish, the regulator's position governs.
3. Responsible Play Commitment
Gaming is entertainment, not a way to make money or fix a financial problem. We take that position seriously and back it with concrete measures.
- Staff are trained to recognise signs of distress and to offer a break, a drink of water, or a quiet conversation.
- Self-exclusion is available to any guest, in person, and takes effect immediately.
- We do not extend credit to guests who show signs of chasing losses.
- Leaflets on support services are available at the gaming concierge desk at all hours.
If you feel that play is becoming a problem for you or someone close to you, speak to any staff member. You will not be judged, and you will not be talked out of taking action.
4. GDPR and Data Protection
We handle personal data in line with the General Data Protection Regulation where it applies to visitors from the European Economic Area, and in line with Canadian privacy legislation for all guests. This means we process data lawfully, keep it accurate and current, store it only as long as needed, and protect it with appropriate technical and organisational measures.
Full details of what we collect, why, how long we keep it and what rights you can exercise are set out in our Privacy Policy. Our use of cookies is described in the Cookie Policy, and the rules governing bookings appear in the Terms and Conditions. Where you believe your data has been mishandled, you have the right to complain to the relevant supervisory authority, and we ask that you contact us first so we can try to resolve it directly.
5. Intellectual Property and Content
The text, layout, graphics and photography on this website belong to Vipcasinolic or are used under licence. You may read, print and share pages for your own non-commercial use. You may not copy the site wholesale, resell its content, or use our name and brand in a way that suggests a partnership we have not agreed to.
Images and names from third parties remain the property of their owners. If you believe your rights have been infringed by anything published here, write to us with the details and we will review it without delay.
6. Contact and Governing Law
These legal notices, and any dispute arising from your use of the site or your stay, are governed by the laws of the Province of British Columbia and the applicable laws of Canada. Nothing here removes any consumer right you have that cannot be waived by agreement.
For legal notices, data protection requests or regulatory questions, contact us using the details published on our contacts page. We aim to acknowledge all formal correspondence within five working days and to give a substantive reply within thirty days.
Talk to us directly
If anything here is unclear, or you want to exercise a right described in the policy above, our guest relations team will walk you through it without the legal jargon.
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Address 1818 Cornwall Ave, Vancouver, BC V6J 1C7, Canada
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Phone +1 604 329 1874
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Email vipcasinolic@gmail.com
Responsible play notice
Vipcasinolic is a strictly 21+ venue. Gaming is entertainment, not a source of income. If play stops feeling like entertainment, speak to any member of staff on the floor or at the concierge desk, and we will help you take a break. Self-exclusion is available in person, effective immediately, and always without judgement.
Questions about Legal Information?
Write to our team and we will reply within five working days, and usually much sooner. Formal data requests get a written acknowledgement the same week.