Thank You — Your Enquiry Is With UsA real person is reading it right now
Your message has landed on the guest relations desk at Vipcasinolic and sits with a named member of the team, not in a queue and not behind an automated reply. Whether you wrote about a suite, the penthouse, a credit line, a private table, or a note from a past stay, that person will come back to you within four working hours, seven days a week. If you wrote late at night, expect the answer first thing the following morning.
Three things worth doing next
Your enquiry is in the right hands. If you want to speed things up or make the reply more useful, the list below is what the desk would suggest.
- Have your dates and party size ready to hand
- Note any table preference or taste in suites
- Keep the phone number you left to hand for the callback
- Check your spam folder if the reply does not arrive within the day
Three steps from here
Nothing complicated. Below is exactly what will happen after you close this page, and when. No chasing, no follow-ups you did not ask for.
A person reads your message
Within minutes of arriving, your enquiry is on the desk of a named host. If you mentioned a specific date that looks difficult, they will check the calendar before replying rather than sending a boilerplate acknowledgement.
You get a written reply
Within four working hours, or the next morning if you wrote late. The reply contains availability on the dates you asked about, a firm rate with taxes already included, and any clarification we need from you to move things forward.
A call, if you want one
If the enquiry points to a suite or a penthouse, a floor host will offer to call. You can decline the call and keep things in writing if you would rather. Nothing is confirmed until you say so in writing.
What to have ready when we come back to you
You do not need to send any of this now. But if you are sitting at your computer waiting on a reply, gathering these three things will let us confirm availability in a single exchange instead of three.
- Arrival and departure dates, even if they are still soft
- Whether you want a suite, the penthouse, or a recommendation from us
- Any table preference, credit line question, or private salon request
- If arriving from out of town, whether you want an airport transfer
Popular reading before you arrive
Two short pieces from our journal that answer most of the questions we get about suites, credit lines and how to keep a night at the tables a good one.
Why High-Roller Suites Are the New Normal in Vancouver
What used to be a rare perk is now a standard expectation on the west coast. A short read on what shifted, why it stuck, and what it means for guests booking the west coast.
Read the piece
A Practical Guide to Responsible Play at a Casino Hotel
Three practical steps worth setting up before you sit down. Written for guests who want the evening to stay as pleasant as the suite they booked.
Read the pieceOther pages worth a look
If you landed here by mistake or you were looking for something else, the four pages below cover almost everything guests ask about.
Homepage
The full picture of the property, current floor activity, guest quotes, and a short form for a same-day enquiry.
Go to homeAbout us
Eleven years on Cornwall Avenue, how the property grew, the people who run it, and the four commitments we do not bend on.
Read about usRates and packages
Every rate we charge with taxes and resort fees included. Nothing hidden, nothing added at checkout that you did not see here.
View ratesContact desk
Choose the right team for your question, check the office hours, and find our address in Kitsilano on the map.
Contact usA short note from the team
Vipcasinolic is a strictly 21+ venue, and every guest staying with us or entering the floor must be at least twenty-one years old and able to show government-issued photo identification on request. If the enquiry you just sent involves a booking at the property, please have that ID ready for check-in and expect the host who greets you to check it, regardless of how many years you have been staying with us. The same applies to anyone travelling with you. Our licence depends on that policy, and we do not make exceptions. Gaming here is entertainment, not a way to cover a shortfall or a path to income, and the team on the floor is trained to notice when play has stopped being entertainment. If that happens during your visit, expect a quiet conversation and a genuine offer of a break, not a sales pitch.
While your enquiry sits with us, a few practical things may be useful. Our Privacy Policy explains exactly what we do with the details you just sent, how long we keep them, and what rights you can exercise. The Cookie Policy covers the small trackers on this site. Booking rules, pricing adjustments and cancellation rights sit in our Terms & Conditions and Refund Policy, and the company's registration and licence references are published in the Legal Information section. You never need to take our word for any of this, and we would rather you read the source documents than rely on a summary.
The desk on the other end of your enquiry is the same one that answers our phones, takes walk-in questions, and hands out leaflets about gaming support services at the concierge desk. There is no call centre, no offshore queue, and no script you have to fight through. If the reply you receive is not what you were hoping for, write back and say so, and the same person will pick it up. Guests who are straightforward about what they want usually get the fastest answer, and that has been true since we opened the doors in 2014.
Nothing else to do on your side
Your enquiry is with the guest relations desk and a reply is on its way. If you need to add anything before we come back to you, one more message is enough, and we will match it to your existing enquiry.